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FAQ

Click "⌄" below to view some general questions and/or comments

How do I know if my order has been received?

When we receive your order, an Order Confirmation screen will be generated, issuing an order number. Please print out this page for future reference.
How and when is the stock delivered?

We aim for your delivery to be with you in 3-4 days from receipt of authorization notification.
What if I need an item delivered for a certain date?

Express Deliveries: For next day delivery, we would need to have receipt of your authorized order by 2:00pm CST. The delivery rates vary and the Customer Care Team can advise you accordingly.

Please Note: Next day delivery is not always possible, but our Customer Care Team will do their best to meet your requirement.

Special Delivery Instructions: Please contact our Customer Care Team with any special instructions as soon as your order has been placed. If your order is being delivered to a destination which has special delivery details or instructions, please provide as much detail as possible.
Change or Cancel an order?

If you wish to change or cancel an order, please contact our Customer Care Team at 844-303-8044 any time between 8.00 am and 6.00 pm Monday to Friday CST, excluding public holidays. Please have the order confirmation number and date the order was placed on hand, and we will be happy to help.
What should I do if an item is received damaged or broken in transit?

Please report any delivery, quantity or quality discrepancies to rbcus@cs.staples.com within 5 working days of the delivery receipt. Otherwise, the delivery will be deemed to be without discrepancies and invoiced accordingly.
Attention California Residents

California’s Proposition 65 requires sellers to notify California consumers at the time of purchase if product warnings are necessary. Businesses are required to label their products that may potentially have the slightest detection of any of the 900+ chemicals mentioned on the OEHHA list. We know you’re concerned about product safety, and we take all necessary steps to comply with State and Federal applicable safety and health requirements.

We provide a Prop 65 link under Product Description for each item that requires the Prop 65 warning. If a Prop 65 link does not appear for the product you wish to purchase, the supplier of the product has determined that it does not require the Prop 65 warning.
Notice Regarding Tariffs

Supplier reserves the right, subject to notice to Buyer, to adjust the price of Licensed Products to reflect changes in imposed tariffs that affect the overall cost of the Licensed Products.